What to do when a device isn't installed properly


In this articleMake sure your computer is connected to the Internet and automatic updating is turned on
Manually check for drivers on Windows Update
Install software for the device

When you connect a new device to your computer, Windows automatically tries to install it for you and will notify you if a driver for the device can't be found. There are several things you can try if this happens:

Make sure your computer is connected to the Internet and automatic updating is turned on
Your computer must be connected to the Internet for Windows to be able to search online for a device driver. To see if your computer is connected to the Internet, open your web browser and try accessing a website. If you're temporarily disconnected, such as when you're traveling with a laptop, wait until you're online again, and then try reinstalling your device.

Windows can't check for the latest drivers unless automatic updating is turned on. Most people turn on automatic updating the first time they use Windows, but if you're not sure you did, you should check to make sure it's turned on. Be sure to select the option to include recommended updates, or Windows will install important updates only. Important updates provide significant benefits, such as improved security and reliability, but recommended updates might include drivers for some of your devices. For more information, see Turn automatic updating on or off and Automatically get drivers and updates for your devices .

Manually check for drivers on Windows Update
If you didn't have automatic updating turned on, or you weren't connected to the Internet when you connected a new device to your computer, you should check to see if Windows can now find a driver for your device. Even if your computer is always connected to the Internet, you should still check Windows Updates for optional updates if some of your hardware isn't working properly. Optional updates often contain new driver updates. Windows Update does not install optional updates automatically, but it will notify you when it finds some and let you choose whether to install them.

 To check Windows Update for drivers
Click to open Windows Update.

In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.

On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.

On the Windows Update page, click Install updates  If you are prompted for an administrator password or confirmation, type the password or provide confirmation..

Notes
Windows Update tells you if an update is important, recommended, or optional. For more information, see Understanding Windows automatic updating.

Some updates require you to restart your computer.

Windows Update will tell you if the updates were successfully installed.

Install software for the device
If Windows Update can't find a driver for your device, try checking the manufacturer's website for a driver or other software for the device. If your device came with a software disc, that disc might contain software needed to make your device work properly, but first check the manufacturer's website for the latest software and drivers.

If you don't find any new software or drivers for your device on the manufacturer's website, try inserting the disc that came with the device, and then follow the instructions for installing the software.

Note
Many drivers come with software that installs the driver for you (often called a self-installing package), but you might have to install some drivers manually as well. For more information, see Update a driver for hardware that isn't working properly.

If your device still doesn't work properly after trying these suggestions, a driver might not be available for your device. In this case, try contacting the device manufacturer.

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