2 Kinds of Customers


1.       Internal Customers
2.       External Customers

Kinds of Customer

Happy-Go-Lucky 
Who are they?
36% of the customers
Easy to please
Accommodating, relaxed, logical, casual dresser
Need to be treated with caution and care like; ask and listen carefully; talk about their job, family, and friends; don’t be in hurry; and make them a hero.

Know-It-All
Who are they?
23% of customers
They tell you what is wrong and how to fix it as well
Speaks with enthusiasm
Listen with your eyes and don’t interrupt
Put details in writing

Proud and In-A-Hurry

Who are they?
18% of the Customers
They look for the best and Services
Demanding, they want an answer immediately
Doesn’t like to many details
They believe customers is always right

Worrying

Who are they?
9% of the customers
Make sure you with them while getting details with their concern
Like reassuring words 

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